Privacy Policy

Balmoral Water Sports Center
Operated by Nor'Easter Pty Ltd
Last updated: October 2026

1. Introduction

Nor'Easter Pty Ltd, trading as Balmoral Water Sports Center (BWSC), is committed to protecting the privacy and personal information of our customers, participants, parents, guardians, staff and visitors.

We take reasonable steps to ensure personal information is collected, used, stored and disclosed responsibly, in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we handle personal information in connection with our sailing lessons, water sports activities, equipment hire, school holiday camps, junior programs, school sport and other services.

2. Information We Collect

Depending on the activity or service, we may collect:

Full name, age or date of birth
Contact details, including email address, phone number and residential address
Parent or guardian information for participants under 18
Emergency contact details
Booking, registration and payment information
Swimming ability and previous water sports experience
Relevant medical conditions, allergies, injuries, disabilities or additional support requirements
Signed waivers, consent forms and participation agreements
Attendance, incident and first aid records
Photographs or videos where appropriate consent has been obtained

We only collect information reasonably necessary to deliver our services, manage bookings and support participant safety.

3. How We Collect Information

We collect personal information through:

Our website and online booking system, operated through Wix
Digital waiver and registration forms
Direct enquiries by email, telephone or in person
School and group booking arrangements
Medical and emergency contact forms
Participation in our activities and programs

For school programs, relevant participant information may be provided by the school or an authorised representative.

4. How We Use Personal Information

Personal information may be used to:

Manage bookings, registrations and payments
Deliver lessons, camps, equipment hire and other activities
Assess participant suitability and swimming ability
Provide appropriate supervision and respond to emergencies
Contact participants, parents, guardians or emergency contacts
Communicate booking confirmations, weather updates, schedule changes and cancellations
Maintain attendance, safety and incident records
Meet legal, regulatory and insurance obligations
Improve our services
Share information about upcoming activities or programs where permitted

We do not sell personal information to third parties.

5. Children's Privacy

BWSC provides activities for children and young people, including school holiday camps, junior sailing, birthday parties and school sport.

We take particular care when handling children's personal information.

Parents or legal guardians are required to complete the relevant waivers and consent forms before participation.

Children's personal and medical information is collected only where relevant to participation, supervision or safety.

Access to this information is restricted to authorised personnel who require it to perform their duties.

Information received from schools is used only for the relevant program and associated administrative, safety and legal purposes.

6. Medical Information

Participant safety is a priority at BWSC.

We may collect relevant medical information, including allergies, injuries, medical conditions and additional support requirements, to help ensure participants can safely take part in activities.

Access to medical information is restricted to the Director and staff directly involved in teaching or supervising the relevant participants, where access is necessary for their duties.

Medical information is not shared with other participants or unauthorised third parties.

In an emergency, relevant information may be disclosed to emergency services or medical professionals where necessary to protect a participant's health or safety.

7. Photography and Video Consent

Photographs and videos may be taken during BWSC activities for promotional, educational or operational purposes.

Our registration and waiver forms include photography consent provisions.

We only use identifiable photographs or videos of children for promotional purposes where the appropriate parent or guardian consent has been obtained.

This may include use on our website, social media channels or promotional materials.

Parents and guardians may decline promotional photography consent without affecting their child's participation in our programs.

Consent for future promotional use may be withdrawn by contacting BWSC. We will take reasonable steps to stop further use of the relevant images, although material already distributed or shared by third parties may not be fully retrievable.

8. Disclosure of Personal Information

We may disclose relevant personal information to:

Authorised BWSC instructors and staff
Schools and group organisers where necessary
Emergency services and medical professionals
Insurance providers in connection with incidents or claims
Booking, payment and technology service providers
Regulatory or government authorities where required by law

We only disclose information where reasonably necessary for the relevant purpose or otherwise authorised by law.

9. Online Bookings and Wix

BWSC uses Wix to operate its website and manage online bookings, registrations and waiver forms.

Information submitted through our website may be processed and stored using Wix's systems and associated service providers.

Wix may process or store information outside Australia, subject to its applicable privacy and data protection arrangements.

Customers can review Wix's privacy practices at:

https://www.wix.com/about/privacy

We take reasonable steps to protect information collected through our online systems and restrict access to authorised personnel.

10. Storage, Security and Data Retention

BWSC takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

Information may be stored electronically through Wix and other business systems, or in physical records where necessary.

Access is restricted to authorised personnel according to their responsibilities.

Personal information is retained for as long as reasonably necessary for operational, safety, legal, insurance and recordkeeping purposes, in accordance with applicable Australian laws.

When personal information is no longer required, BWSC will take reasonable steps to securely delete, destroy or de-identify it, unless its retention is required or permitted by law.

11. Website Cookies

Our website may use cookies and similar technologies to support website functionality, facilitate bookings and improve the user experience.

Some cookies may be managed by Wix or integrated third-party services.

Visitors can manage certain cookie preferences through their browser settings and any cookie consent controls available on our website.

12. Access and Correction

Individuals may contact BWSC to request access to personal information held about them or to request corrections to inaccurate or outdated information.

Parents and legal guardians may request information relating to their children, subject to applicable privacy and legal requirements.

We may request proof of identity before providing access or making changes.

13. Privacy Concerns and Complaints

If you have concerns about how BWSC collects, uses, stores or discloses personal information, please contact us.

We will review your concerns and respond within a reasonable timeframe.

Where applicable, individuals may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to This Policy

BWSC may update this Privacy Policy to reflect changes in our operations, technology or legal requirements.

The most recent version will be published on our website.

15. Contact Us

Nor'Easter Pty Ltd
Trading as Balmoral Water Sports Center
Balmoral Beach, Mosman NSW, Australia

Email: info@sailingschool.com.au
Phone: 0431 113 188