Privacy Policy

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Effective Date: July 2025

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1. Introduction

 

Balmoral Water Sports Centre (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including through our website: www.balmoralwatersportscenter.com.au.

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2. What Personal Information We Collect

 

We may collect information such as:

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• Name, phone number, email, address

• Booking details (e.g. courses, participants, dates)

• Emergency contact and relevant medical info (for participation safety)

• Payment details (processed securely via external providers)

• Any communications you have with us

• Website analytics and cookie data

 

3. How We Collect Personal Information

 

We collect personal information directly from you when you:

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• Make a booking through our website (www.balmoralwatersportscenter.com.au), which is hosted and supported by Wix

• Register for an official course through the Australian Sailing Booking System

• Contact us via email, phone, forms, or in person

• Subscribe to newsletters or request information

• Browse our website (via cookies and analytics tools)

 

4. Why We Collect Your Information

 

We use your information to:

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• Manage bookings and program registrations

• Communicate updates, cancellations, and reminders

• Ensure participant safety (e.g., emergency info)

• Meet insurance and safety obligations

• Improve service quality and website experience

• Send marketing communications (if you consent)

 

5. Disclosure to Third Parties

 

We may share or store your personal information with trusted third parties that help us operate, including:

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• Wix.com Ltd, which provides our website platform and booking system

• Australian Sailing, for course registration and certification

• Payment processors, such as those integrated into Wix, to securely handle transactions

• Emergency services or insurance providers, if required for safety

• Government agencies, if required by law

 

Wix stores data on secure servers and is subject to its own privacy policy and data protection standards.

 

6. Data Security

 

We take reasonable steps to safeguard your information, including secure booking systems, limited data access, and confidentiality agreements with staff.

 

7. Access and Correction

 

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time and may require identity verification.

 

8. Cookies and Website Analytics

 

Our website may use cookies to:

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• Monitor website performance and traffic

• Enhance your user experience

• Remember your preferences

 

You can adjust your browser settings to refuse some or all cookies, but this may affect website functionality.

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9. Direct Marketing

 

We may occasionally send updates or promotional emails. You can opt out at any time by clicking the unsubscribe link or contacting us directly.

 

10. Third-Party Websites

 

Our website may link to other websites. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies separately.

 

11. Complaints

 

If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

12. Contact Us

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For questions, access requests, or complaints, please contact:
📧 Email: info@sailingschool.com.au
📞 Phone: 0431 113 188
 

 

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*Our website is powered by Wix.com Ltd, which securely hosts all submitted data. You can review their privacy policy here: https://www.wix.com/about/privacy